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Returns & Exchanges Portal
We want you to adore your Shop Pakistan luxury purchases. If anything isn't quite right, our streamlined portal makes returns, exchanges, or store credits effortless.
Return Window
30-Day Money Back
Return Shipping
Free Drop-Off & Pickup
Exchange Processing
Instant Store Credit
Support Assistance
24/7 Concierge Desk
Automated Portal
Initiate a Return or Exchange
Enter your order details below to instantly generate a prepaid return label or exchange request.
Return & Exchange Guidelines
Everything you need to know about our inspection standards, refund processing times, and eligibility.
All unused or lightly tested skincare formulations, beauty devices in original packaging with unbroken seals, and unopened fragrances are eligible for a full refund within 30 days of purchase. Beauty tech devices come with a 1-year manufacturer warranty covering technical defects.
Once your returned item is received at our flagship inspection center, our quality assurance team verifies the product condition within 48 hours. Refunds are then instantly credited back to your original payment method (or bank account for Cash on Delivery orders), typically reflecting within 3 to 5 business days.
Yes! You can choose an instant exchange through our online portal or opt for Shop Pakistan Store Credit, which includes an additional 10% bonus credit applied immediately to your account for future purchases.
Return shipping is 100% free across Pakistan for all defective or incorrect items. For change-of-mind returns, a nominal courier handling fee of $4.99 (or equivalent local currency) will be deducted from your refund total.